Call Center Agent at Royal Jordanian, Oman & Jordan

About The Company

Royal Jordanian has been fulfilling its role as Jordan’s national carrier since 1963, and under the leadership of His Majesty King Abdullah II, it has grown significantly in both size and reputation. With a fleet of over 30 aircraft and a network of 60 global destinations, we have become a prominent member of the global alliance. Additionally, our central hub in Amman allows for easy access to Europe, Asia, Africa, and the Middle East, and our membership in oneworld since 2007 has further solidified our reputation.

Job Description

• Provide exceptional customer service by responding to RJ customers’ inquiries, concerns and
• requests for assistance with accurate information and solutions.
• Respond to incoming calls and emails while maintaining the highest level of customer care.
• Assist travel agents with their clients’ special needs.
• Provide customers with flight, route, and pricing information.
• Issue tickets to RJ customers to ensure that their requests are fulfilled.
• Resolve and assist customers with baggage issues.
• Promote additional services offered by RJ.

Skills

• Fluency in English and Arabic.
• Excellent customer service skills.
• Excellent listening and communication skills.
• The ability to work in a shift schedule with multiple shifts.
• The ability to maintain a professional attitude under high-pressure situations.
• Willingness and ability to work weekends and holidays as necessary.
• Experience in Amadeus Ticketing & Reservation System is a plus.

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